On-Site Front Desk & Resident Support

Upfrnt USA Inc; Austin (TX); Presencial; USD 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Housing subsidy

Descripción de la vacante

Upfrnt USA Inc is seeking a Front Desk Associate for a Texas apartment community. You will greet residents, handle inquiries via phone, text, email, and in person, and coordinate with maintenance to resolve issues. You also show homes, help applicants through the application process, and assist move-in-day onboarding.

This is a full-time, on-site position with some weekend coverage. An onsite housing subsidy is provided as a benefit, and you will work across multiple Texas locations in the

Formación

• 1–3 years or more in a job with face-to-face and phone customer interactions.
• You communicate clearly and warmly, in person, on the phone and in writing.
• You can juggle a queue, a phone and a walk-in without interrupting the resident.
• You follow through without being chased.
• You are accurate. Typed records matter for future answers.
• You are comfortable learning new software.
• You stay calm and kind with someone who is angry.

Responsabilidades

• Answer residents by phone, text, email, or walk-in; train residents in app usage.
• Handle daily issues: repair requests, rent questions, package problems, parking, keys, noise, pets, amenities, leases.
• Log every request so there is a record of what was asked and promised.
• Pass complex items to the right person and follow up until resolved.
• Call residents back when promised, even if still in progress.
• Inform the manager immediately about serious issues (safety, threats, distress, unresolved complaints).
• Show homes and sign new residents; book tours and provide consistent information on every tour.
• Assist applicants through the application and screening process and keep them informed.
• Move-in day: prepare home and paperwork, hand over keys and access codes, orient residents, and set up accounts.
• Handle repairs and service requests by guiding app usage and coordinating with Maintenance Tech.
• Open/close the office and monitor common areas and amenities; manage bookings and events.
• Keep resident and prospect records in Upfrnt OS; write clear interactions for successors.
• Normal day: clear overnight messages, check app and emergency line, coordinate with on-site teams, manage calls and tours, and ensure follow-ups are completed.
• When things go wrong: respond fast, take responsibility, fix issues, and document what happened.

Conocimientos

Customer service

Communication

Problem solving

Multitasking

Office software

Herramientas

Property management system

Upfrnt OS

Descripción del empleo

Upfrnt USA Inc is seeking a Front Desk Associate for a Texas apartment community. You will greet residents, handle inquiries via phone, text, email, and in person, and coordinate with maintenance to resolve issues. You also show homes, help applicants through the application process, and assist move-in-day onboarding.

This is a full-time, on-site position with some weekend coverage. An onsite housing subsidy is provided as a benefit, and you will work across multiple Texas locations in the