Leasing & Resident Experience Specialist

Sentral; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with company match

Paid time off

Job summary

Sentral in Austin, TX is seeking a Sales Specialist to join the on-site leasing team. You’ll engage residents from first contact through the lease, ensure a smooth move-in, and drive occupancy and revenue for the community.

The role emphasizes a can-do attitude, growth mindset, and ownership of duties, with responsibilities spanning leasing, marketing, and guest relations to create a welcoming community experience.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred.
• Must possess strong attention to detail and sales ability.
• Demonstrated ability to support and contribute to community team.
• Strong oral and written communication skills.
• Great time management skills.
• Strong decision-making and problem-solving skills.
• Computer literate with capability in email, MS Office and related communication tools.
• Willingness to participate in training in order to comply with new or existing laws.
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service.
• Establish rapport with residents and guests so they always feel loved.
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards.
• Oversee and coordinate welcoming new residents and guests.
• Assist with office management and clerical tasks.
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner.
• Complete opening and closing procedures.
• Complete lease applications and assist with verification of application information; inform prospective residents of results.
• Inform maintenance team of any need for repair or cleaning.
• Maintain and store documentation effectively.
• Liaise with residents and guests to provide information and address their questions and concerns.
• Advertise available homes and conduct property tours as part of marketing activities.
• Provide backup for Experience team and homeshare efforts related to guest check-ins and outs.
• Accept rent payments, security deposits and other applicable fees.
• Follow all local, city and federal regulations.
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances.
• Assist in conducting market surveys and shop competitive communities.
• Perform other related duties and assignments as needed and assigned.

Skills

Customer service

Leasing experience

Sales ability

Attention to detail

Communication skills

Time management

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Sentral in Austin, TX is seeking a Sales Specialist to join the on-site leasing team. You’ll engage residents from first contact through the lease, ensure a smooth move-in, and drive occupancy and revenue for the community.

The role emphasizes a can-do attitude, growth mindset, and ownership of duties, with responsibilities spanning leasing, marketing, and guest relations to create a welcoming community experience.