On-Site Leasing Specialist — Resident Experience

Neighborly-Ventures; Salem (OR); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Paid Time Off

Associate Rent Discount

Employee Assistant Program

Zusammenfassung

Neighborly Communities is seeking a Leasing Specialist to support the Community Manager in overseeing day-to-day leasing operations and delivering exceptional resident service. The role focuses on maintaining accurate resident files, addressing issues with residents and vendors, and ensuring compliance with company standards.

This on-site position requires strong customer service, communication skills, and knowledge of Fair Housing guidelines.

Qualifikationen

• High school diploma or equivalent.
• At least one year of customer service experience.
• Knowledge of Fair Housing regulations.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and property management software.

Aufgaben

• Assist the Community Manager with the administration, improvement, maintenance and general operations of Neighborly Communities’ Properties.
• Maintain a thorough understanding of all fair housing regulations.
• Adhere to all fair housing regulations.
• Help resolve operational and residential issues that may arise from residents, vendors, etc.
• Provide exceptional customer service to residents by striving to exceed their expectations.
• Maintain regular and reliable on-site/in-office attendance in accordance with the attendance policy outlined in the personnel manual.
• Adhere to the community’s operations policies and procedures for tasks such as lease expirations, renewals, market surveys, census reports, applicant screenings, and move in/out processes.
• Be an active participant in Safety Meetings as applicable.
• Help create and coordinate resident retention events.
• Maintain expert level in property platforms (ResMan, Tenant Tech, Lenoardo, SharePoint).
• Report meeting outcomes to Human Resources.

Kenntnisse

Customer service

Communication

Problem solving

Organizational skills

Outward Mindset

Fair Housing knowledge

Microsoft Office

Ausbildung

High school diploma or equivalent

Tools

ResMan

Tenant Tech

Lenoardo

SharePoint

Jobbeschreibung

Neighborly Communities is seeking a Leasing Specialist to support the Community Manager in overseeing day-to-day leasing operations and delivering exceptional resident service. The role focuses on maintaining accurate resident files, addressing issues with residents and vendors, and ensuring compliance with company standards.

This on-site position requires strong customer service, communication skills, and knowledge of Fair Housing guidelines.