Resident Experience & Renewal Specialist

Ultimate Staffing Services; Costa Mesa (CA); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Ultimate Staffing Services is seeking a Resident Specialist to support lease renewals, resident communications, and retention initiatives for a growing residential property management portfolio. This temporary, hybrid role offers a full-time schedule and exposure to a national portfolio.

The ideal candidate has experience in property management, leasing, or resident services, with strong communication and organizational skills.

Qualifications

• Experience in customer service, property management, leasing, resident services, call center, account management, or administrative support preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Highly organized with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable navigating multiple systems and electronic records.
• Proficiency with Microsoft Office Suite; Yardi experience is a plus.
• Basic accounting and math skills preferred.
• High School Diploma or GED required.

Responsibilities

• Communicate with residents regarding upcoming lease expirations and renewal options.
• Educate residents on available lease terms, pricing, and renewal opportunities.
• Follow up with residents to ensure they have received and understand renewal offers.
• Build positive resident relationships through proactive communication and exceptional customer service.
• Assist with retention efforts by identifying solutions and addressing resident concerns.
• Coordinate with internal teams regarding property inspections and renewal-related activities.
• Verify compliance with renter's insurance requirements and other lease-related policies.
• Review lease information, resident records, and account details for accuracy.
• Audit completed renewal documentation to ensure proper processing.
• Support residents through the Notice to Vacate process while exploring retention opportunities when appropriate.
• Maintain accurate records and update information within company systems.
• Provide timely follow-up and professional communication throughout the resident lifecycle.

Skills

Customer service

Relationship-building

Communication skills

Organizational skills

Multitasking

Team player

Education

High School Diploma or GED

Tools

Microsoft Office

Yardi

Job description

Ultimate Staffing Services is seeking a Resident Specialist to support lease renewals, resident communications, and retention initiatives for a growing residential property management portfolio. This temporary, hybrid role offers a full-time schedule and exposure to a national portfolio.

The ideal candidate has experience in property management, leasing, or resident services, with strong communication and organizational skills.