Resident Experience & Renewals Specialist

Bell Partners Inc; Superior (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Career growth opportunities

Total rewards benefits package

Health insurance, 401(k) match, paid休假

Custom training programs

Associate referral bonus plan

Diverse, equitable, and inclusive work

Empowering culture

Job summary

Bell Partners in Colorado seeks a Resident Services Consultant to interface with residents, handle day-to-day issues, and coordinate lease renewals under the supervision of the Resident Services Manager.

This role will provide excellent customer service to residents, prospects, and visitors while maintaining a professional office atmosphere and coordinating renewal processes as needed.

Qualifications

• BA/BS in business, sales, or related field.
• 2+ years of multi-family leasing experience or 2+ years of B2B selling.
• Excellent oral and written skills.
• Strong working knowledge of MS Office Suite.
• Strong interpersonal skills and ability to work on a team.

Responsibilities

• Respond to residential complaints and concerns in a timely and professional manner.
• Plan events and create social media post.
• Maintain a professional, friendly atmosphere in the office and public access areas.
• Complete, coordinate, and track progress of all work requests.
• Greet current and potential residents and assist with questions.
• Follow up on service requests to ensure satisfaction.
• Call move-ins shortly after the move-in for an introduction and to ensure residents’ satisfaction.
• Pull and log keys for vendors as required.
• Share ideas for improving resident satisfaction with the Resident Services Manager and/or community manager.
• Follow Fair Housing Standards in all matters when working with prospects and residents.
• Follow up with residents throughout their lease terms and coordinate the renewal process for each lease.
• Provide clerical support such as maintaining the filing system, ordering office supplies, and refreshments as needed.
• Regular attendance and punctuality

Skills

Leasing experience

Customer service

MS Office

Interpersonal skills

Professional image

Education

BA/BS in business or related field

Tools

MS Office Suite

Job description

Bell Partners in Colorado seeks a Resident Services Consultant to interface with residents, handle day-to-day issues, and coordinate lease renewals under the supervision of the Resident Services Manager.

This role will provide excellent customer service to residents, prospects, and visitors while maintaining a professional office atmosphere and coordinating renewal processes as needed.