Leasing & Resident Experience Specialist

Elmington; Goodlettsville (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Bedrock Property Management is seeking a Leasing Consultant to support daily property operations, deliver exceptional customer service, and help achieve leasing and revenue goals for the community. You will be the primary point of contact for prospects, residents, and vendors, driving resident satisfaction and retention through proactive communication and a welcoming on-site presence.

Ideal candidates bring 1 year of multi-family property management or leasing experience, a strong customer

Qualifications

• Effectively manage the community's reputation via social media, direct communication, and marketing.
• Be the primary communicator to prospects, residents, vendors, and your market.
• Constantly learn and search for ways to improve traffic, leasing, and total income.
• Work with passion and take pride in what you do.
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Work alongside the Community Director in achievement of property goals.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site.
• Represents the community on the phone and in written communication.
• Greets residents, cleans and maintains a neat office, and serves as a point of contact.
• Completes prospective resident tours, showcasing the property with pride.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Marketing

Resident Relations

Education

Year of property management experience

Job description

Bedrock Property Management is seeking a Leasing Consultant to support daily property operations, deliver exceptional customer service, and help achieve leasing and revenue goals for the community. You will be the primary point of contact for prospects, residents, and vendors, driving resident satisfaction and retention through proactive communication and a welcoming on-site presence.

Ideal candidates bring 1 year of multi-family property management or leasing experience, a strong customer