Resident Experience & Retention Manager

Core Spaces, LLC; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Paid time off

Health plan options

401(k) with match

Job summary

Core Spaces is seeking a Resident Services Manager to oversee on-site customer service and resident retention. You will manage renewals, replacements, and conflicts, conduct prospect tours, and enhance overall resident satisfaction.

The role requires coordinating with maintenance and management teams to ensure a seamless living experience. You will also lead marketing duties, plan tenant events, and support leasing operations while ensuring compliance with company policies and standards.

Qualifications

• Demonstrated leadership skills and customer-focused attitude.
• Experience with property management operations and tenant relations.
• Experience leading tours and leasing activities.

Responsibilities

• Oversee on-site customer service and resident retention.
• Manage renewals, replacements, and conflicts; conduct prospect tours.
• Lead marketing activities and tenant events; support leasing operations.
• Ensure compliance with policies and standards; collaborate on special projects.
• Handle move-ins/outs, overtime as needed; maintain safety and accessibility.

Skills

Leadership

Customer service

Property management

Marketing

Tours & leasing

Education

High School Diploma or equivalent

Relevant degree or experience

Tools

Entrata software

Office suite

Job description

Core Spaces is seeking a Resident Services Manager to oversee on-site customer service and resident retention. You will manage renewals, replacements, and conflicts, conduct prospect tours, and enhance overall resident satisfaction.

The role requires coordinating with maintenance and management teams to ensure a seamless living experience. You will also lead marketing duties, plan tenant events, and support leasing operations while ensuring compliance with company policies and standards.