Resident Experience Specialist

UDR Careers; Indiana; On-site; USD 38,000 - 52,000; Full time

Job summary

UDR Careers seeks a Resident Services Coordinator to coordinate responses to resident service issues and ensure move-in satisfaction. You will maintain company standards across the community, handle move-in coordination, Onesite tasks, and concierge-style customer service.

The role requires strong communication, organizational skills, and proficiency with MS Office, Onesite, and CRM tools. You will support Leasing and Renewal teams and assist with resident activities and daily operations.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in business administration or equivalent preferred.
• Minimum two years office experience required.
• Two years’ experience in residential properties preferred.
• Valid driver's license required.

Responsibilities

• Coordinate move-in orientation and follow up with new residents.
• Manage Onesite documentation and oversee pending tasks.
• Guide walk-in traffic and respond to inquiries promptly.
• Maintain resident communications via voicemail, text, email per guidelines.
• Collaborate with Business Manager, Centralized Admin, and Renewal teams.
• Use CRM to manage resident relations and service requests.
• Walk through apartments and amenities to ensure standards.

Skills

Customer service

MS Office

Communication

Organizational skills

Interpersonal skills

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Associate degree in business administration or equivalent

Tools

Onesite

CRM software

Microsoft Word/Excel

Job description

UDR Careers seeks a Resident Services Coordinator to coordinate responses to resident service issues and ensure move-in satisfaction. You will maintain company standards across the community, handle move-in coordination, Onesite tasks, and concierge-style customer service.

The role requires strong communication, organizational skills, and proficiency with MS Office, Onesite, and CRM tools. You will support Leasing and Renewal teams and assist with resident activities and daily operations.