Resident Experience & Property Operations Assistant

Avanath-Capital,-LLC; Gresham (OR); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Dental & vision insurance

401(k)

Personal time off

Paid holidays

Growth opportunities

Internal promotion

Job summary

Avanath Capital is seeking an Assistant Community Manager to support all operational duties of the Community Manager across reporting, rent processing, leasing, and marketing. The role oversees community staff in the manager’s absence and requires professionalism in resident and workforce engagement.

The candidate should have 2+ years in a similar role, LIHTC knowledge, strong communication and bookkeeping skills, and a solid grasp of Fair Housing laws.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Equipped with excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong Understanding of Fair Housing Laws.

Responsibilities

• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains a secure, confidential file for each resident.
• Answering phones, greeting walk-ins, and handling foot traffic.
• Assist with leasing job duties, including touring prospective residents.
• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
• Assist with Monthly Projection Reporting, inspect vacancies, make-ready apartments, and models.
• Inspects the property for community policy violations, needed repairs, and overall landscaping.
• Meets regularly with Community Manager and Regional Manager to discuss community performance.
• Other duties as assigned by Community Manager.
• Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.
• Oversees property operations and staff in Community Manager’s absence.
• Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Skills

Assistant Community Manager

LIHTC knowledge

Communication skills

Bookkeeping

Rent collection

Landlord/tenant law

Fair Housing Laws

Interpersonal skills

Organizational skills

Computer literacy

Yardi Voyager

Tools

Yardi Voyager

Job description

Avanath Capital is seeking an Assistant Community Manager to support all operational duties of the Community Manager across reporting, rent processing, leasing, and marketing. The role oversees community staff in the manager’s absence and requires professionalism in resident and workforce engagement.

The candidate should have 2+ years in a similar role, LIHTC knowledge, strong communication and bookkeeping skills, and a solid grasp of Fair Housing laws.