Resident Experience Coordinator

Avanath Capital Management, LLC; États-Unis; Sur place; USD 40 000 - 43 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision coverage

401(k)

Paid time off and holidays

Growth opportunities and internal-prom

Résumé du poste

Avanath Capital Management, LLC is seeking an Assistant Community Manager to support daily operations of our communities, focusing on resident relations, leasing activities, and financial duties. This role emphasizes professionalism, excellent service, and adherence to regulatory standards.

The incumbent will assist in rent processing, reporting, and overseeing staff in the Community Manager’s absence, with a strong emphasis on Fair Housing compliance and customer service excellence.

Qualifications

• 2+ years of experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Excellent communication skills and a dedication to customer service.
• Solid bookkeeping and rent collection experience.
• Thorough understanding of landlord/tenant law.
• Strong understanding of Fair Housing Laws.
• Superior interpersonal skills and ability to work with diverse personalities.
• Solid computer knowledge: Windows, Word, Excel, Internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Responsabilités

• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner.
• Functions as a resource center for residents on issues affecting their community-living experience and timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains confidential files for each resident.
• Answering phones, greeting walk-ins, and handling foot traffic.
• Assist with leasing duties, including tours of prospective residents.
• Handle all monies of the property: collect, post, deposit rents and security deposits.
• Review resident files and ledger records to determine unpaid balances and communicate with residents.
• Assist with Monthly Projection Reporting, inspect vacancies, make-ready apartments, and models, and inspect for policy violations and repairs.
• Meet regularly with Community Manager and Regional Manager to discuss performance.
• Oversee property operations and staff in Community Manager’s absence.
• Support Leasing Consultants in leasing and ensure Fair Housing guidelines are followed.
• Manage compliance file maintenance under the direction of Compliance and Community Manager.
• Conduct business in accordance with policies, Fair Housing, ADA, and applicable laws.

Connaissances

Communication

Customer service

Interpersonal skills

Organization

Outils

Yardi Voyager

Description du poste

Avanath Capital Management, LLC is seeking an Assistant Community Manager to support daily operations of our communities, focusing on resident relations, leasing activities, and financial duties. This role emphasizes professionalism, excellent service, and adherence to regulatory standards.

The incumbent will assist in rent processing, reporting, and overseeing staff in the Community Manager’s absence, with a strong emphasis on Fair Housing compliance and customer service excellence.