Resident Experience & Operations Leader

AvalonBay Communities, Inc.; Durham (NC); On-site; USD 69,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and company holidays

Team member housing discounts

Job summary

Vivmark Residential is seeking a Community Manager in Durham, NC to lead office operations, oversee leasing and resident relations, and partner with maintenance for financial performance. You will set high standards for quality and ensure residents enjoy premier living experiences.

The role requires 5+ years in multi-family property management, with 2+ years in people management, and a track record of using data to improve customer service and revenue while managing staff and contracts with

Qualifications

• High School diploma or equivalent (GED) required.
• Bachelor’s degree preferred.
• 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management.
• 2+ years of people management experience.
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.
• Successfully resolves resident issues as demonstrated by past work experience.
• Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance.

Responsibilities

• The Community Manager is responsible for the overall management of an apartment community or group of communities, including leasing, resident relations, maintenance partnerships, and financial performance.
• Lead office operations and set new standards for quality to ensure residents experience luxury living.
• Foster positive relationships with residents and enforce lease agreements and policies.
• Organize resident events and initiatives to promote community.

Skills

People management

Budgeting / financial performance

Customer service focus

Data / reports analysis

Marketing / communications

Negotiation

Crisis management

Staffing / team development

Contract management with vendors

Education

Bachelor’s degree preferred

Job description

Vivmark Residential is seeking a Community Manager in Durham, NC to lead office operations, oversee leasing and resident relations, and partner with maintenance for financial performance. You will set high standards for quality and ensure residents enjoy premier living experiences.

The role requires 5+ years in multi-family property management, with 2+ years in people management, and a track record of using data to improve customer service and revenue while managing staff and contracts with