Leasing & Service Supervisor - Apartment Communities

XCORP AvalonBay Communities Inc.; United States; On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid vacation

Company holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Sales & Service Supervisor to lead our leasing team, drive effective sales and marketing strategies, and ensure consistently exceptional resident experiences at our Durham community. The role focuses on coaching leasing consultants, optimizing operations, and delivering premium service in a luxury living environment.

The position requires 1–3 years in multifamily, supervisory experience, and a strong command of office software.

Qualifications

• 1-3 years of multifamily experience or related experience/education
• 1 or more years of supervisory or training experience
• High school diploma or equivalency (GED) required; Bachelor's degree preferred

Responsibilities

• Assist in determining community sales goals and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure high customer loyalty and satisfaction
• Assist in development and monitoring of programs to maximize revenue and improve customer experience
• Support residents during move-in, renewals, move-out, and transfers
• Visit competitive communities to update market surveys and monitor market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow Vivmark policies and comply with fair housing laws

Skills

Multifamily experience

Supervisory experience

Microsoft Office

High school diploma

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential is seeking a Sales & Service Supervisor to lead our leasing team, drive effective sales and marketing strategies, and ensure consistently exceptional resident experiences at our Durham community. The role focuses on coaching leasing consultants, optimizing operations, and delivering premium service in a luxury living environment.

The position requires 1–3 years in multifamily, supervisory experience, and a strong command of office software.