Leasing & Service Team Lead - Apartments

Vivmark Residential; Durham (NC); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Housing discounts

Job summary

Vivmark Residential in Durham, NC seeks a Sales and Service Supervisor (Assistant Community Manager) to lead the leasing team, drive sales, and deliver luxury living experiences. You will oversee office operations, coach leasing consultants, and help shape the community's sales and service standards.

The role requires 1–3 years in multifamily or related settings, supervisory experience, a high school diploma (Bachelor's preferred), and proficiency with Microsoft Office.

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor’s degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist in determining community sales goals and motivate leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Skills

Multifamily property management

Supervisory/leadership

MS Office proficiency

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Administrative software

Job description

Vivmark Residential in Durham, NC seeks a Sales and Service Supervisor (Assistant Community Manager) to lead the leasing team, drive sales, and deliver luxury living experiences. You will oversee office operations, coach leasing consultants, and help shape the community's sales and service standards.

The role requires 1–3 years in multifamily or related settings, supervisory experience, a high school diploma (Bachelor's preferred), and proficiency with Microsoft Office.