Senior Community Manager – Luxury Apartment Living

Greatjob; Durham (NC); On-site; USD 69,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

Vivmark Residential is seeking a seasoned Community Manager to lead our leasing team and drive exceptional living experiences across our apartment communities in Durham, NC. You will oversee leasing, resident relations, and office operations, partner with maintenance for property upkeep, and ensure financial performance goals are met.

The role requires strong leadership, budgeting, and customer-service focus.

Qualifications

• High School diploma or equivalent (GED) required.
• Bachelor s degree preferred.
• 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management.
• 2+ years of people management experience.
• Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Previous experience utilizing data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.
• Successfully resolves resident issues as demonstrated by past work experience.
• Experience supporting and developing subordinates and providing feedback and coaching to subordinates that result in improved performance.
• Ability to exercise professional judgment with composure.
• Manages contracts with third party service providers as demonstrated by previous work experience.

Responsibilities

• Foster positive relationships with residents, addressing their concerns and resolving issues promptly.
• Enforce lease agreements and community policies consistently and fairly.
• Organize and manage resident events and initiatives to promote a sense of community.
• Prepare and manage the property's budget, including revenue, expenses, and capital improvements.
• Oversee all office operations and partner with maintenance teams.

Skills

Property management

People management

Budget management

Customer service

Vendor management

Data-driven decisions

Education

High School diploma

Bachelor's degree preferred

Job description

Vivmark Residential is seeking a seasoned Community Manager to lead our leasing team and drive exceptional living experiences across our apartment communities in Durham, NC. You will oversee leasing, resident relations, and office operations, partner with maintenance for property upkeep, and ensure financial performance goals are met.

The role requires strong leadership, budgeting, and customer-service focus.