Sales & Service Supervisor

Equity Residential Springboard Inbound feed; Durham (NC); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

Vivmark Residential is seeking a Sales & Service Supervisor to lead the leasing team and oversee office operations, driving exceptional service and luxury living experiences. You will coach leasing consultants, manage client relationships, and contribute to revenue growth across the community.

The role requires 1-3 years in multifamily or related settings with supervisory experience. A high school diploma is required; a Bachelor's degree is preferred. Proficiency in Microsoft Office is expected.

Qualifications

• 1-3 years of multifamily experience or related experience in hotel, retail, or restaurant environments.
• 1+ years of supervisory or training experience.
• High school diploma or equivalency (GED) required; Bachelor's degree preferred.
• Proficiency in using administrative software and Microsoft Office Suite

Responsibilities

• Assist the Community Manager to maintain and execute an effective sales and marketing strategy.
• Lease apartment homes and manage/prospect leads, presenting community information to residents and prospects.
• Address and resolve customer service concerns promptly to ensure high loyalty and satisfaction.
• Assist in developing, implementing, and monitoring programs to maximize revenue and control expenses.
• Support residents during move-in, lease renewals, move-out, and transfers.
• Conduct market visits to update surveys and stay informed on market conditions.
• Plan and execute resident activities and events to foster community connections.
• Follow Vivmark policies to ensure compliance with fair housing laws and regulations.

Skills

Leadership

Customer service

Coaching

Sales

Communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Administrative software

Job description

Sales & Service SupervisorPosition Type:Full timeWeekly Scheduled Hours:40State: North CarolinaCity: DurhamZip Code:27713Total Base Pay Range:$45,500.00 - $64,500.00

Overview:

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it.

The Role:

Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

Vivmark Residential s is searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort the future of apartment management starts here!

The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. The Sales and Service Supervisor utilizes their leadership skills to create a better place to live and a top place to work.

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community.
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

You Have:

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

How Vivmark Supports You:

We know that our teams are the beating heart of our success and we re committed to showing our appreciation.

• A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.

Additional Info:

Vivmark Residential is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

Vivmark Residential makes employment decisions without regard to a person s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Vivmark Residential will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.