Resident Experience & Leasing Specialist

The Community Builders, Inc.; Northampton (MA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO

403(b) retirement plan with company match

Company paid Life & Disability Insurance

Job summary

A prominent nonprofit organization located in Northampton, MA, seeks a dedicated Resident Specialist to provide exceptional customer service and support residents at the property. Responsibilities include leasing apartments, managing tenant relationships, and ensuring regulatory compliance. Candidates must demonstrate strong communication skills and experience in customer service, particularly with Section 8 housing. The role offers comprehensive benefits and a competitive wage of $25/hour.

Qualifications

• High school diploma or GED is required.
• 1+ year of customer service experience in Property, Hotel, or Retail sector.
• Experience with industry software like Yardi is a plus.

Responsibilities

• Provide superior customer service to residents and guests.
• Show and lease apartments and assist in the moving process.
• Manage rental payment process and prepare lease renewals.

Skills

Excellent Customer Service

Verbal and written communication skills

Ability to type at least 35 wpm

Proficiency with Microsoft Office

Education

High school graduate or GED equivalent

1+ year customer service experience

Tools

Microsoft Office

Yardi

Job description

A prominent nonprofit organization located in Northampton, MA, seeks a dedicated Resident Specialist to provide exceptional customer service and support residents at the property. Responsibilities include leasing apartments, managing tenant relationships, and ensuring regulatory compliance. Candidates must demonstrate strong communication skills and experience in customer service, particularly with Section 8 housing. The role offers comprehensive benefits and a competitive wage of $25/hour.