Resident Leasing & Service Specialist

The Community Builders, Inc.; Lawrence (MA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO accruals

Employer contributions to Health Savings Accounts

403(b) retirement plan with company match

Job summary

A property management company is seeking a Resident Specialist responsible for delivering exceptional customer service, assisting with leasing and moving processes, and ensuring compliance with regulatory requirements. This role demands strong communication skills, customer service experience, and proficiency in Microsoft Office. The position is office-based five days a week and offers competitive pay from $22-24/hour along with various benefits, including medical insurance and retirement plans.

Qualifications

• 1+ years customer service experience in Property/Hotel/Retail, Sales.
• Demonstrated ability to learn and operate office systems.

Responsibilities

• Provide customer service to residents, guests, and team members.
• Show and lease apartments, assist in move processes.
• Initiate and follow up on maintenance service requests.

Skills

Excellent Customer Service

Verbal and written communication skills (English)

Ability to type at least 35 wpm

Proficiency with Microsoft Office (Word, Excel, Outlook)

Education

High school graduate or GED equivalent

Tools

Yardi

Job description

A property management company is seeking a Resident Specialist responsible for delivering exceptional customer service, assisting with leasing and moving processes, and ensuring compliance with regulatory requirements. This role demands strong communication skills, customer service experience, and proficiency in Microsoft Office. The position is office-based five days a week and offers competitive pay from $22-24/hour along with various benefits, including medical insurance and retirement plans.