Resident Experience & Leasing Pro

MAA; Panama City Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

MAA is seeking a Leasing and Resident Experience Specialist to support leasing, customer service, and daily operations for a multi-family community. You will conduct tours, assist applicants, and help manage move-in/move-out procedures while ensuring a welcoming community atmosphere.

Ideal candidates have 2–3 years in sales/leasing and strong communication skills, with proficiency in CRM and MS Office. This full-time on-site role emphasizes responsive service, accuracy, and adherence to company

Qualifications

• 2–3 years of sales/leasing and customer service experience.
• Bachelor’s degree preferred.

Responsibilities

• Conduct tours and build rapport with prospects, identify needs and connect to available homes.
• Maintain in-depth knowledge of community, pricing, policies, and market conditions.
• Support move-in/move-out processes, applications, and renewals.
• Provide professional, responsive customer service via in-person, phone, email, and CRM.
• Ensure tour paths and model units are presentation-ready.

Skills

Sales & Leasing

Customer Service

Communication skills

CRM systems

MS Office

Education

Bachelor's degree preferred

Tools

Property management software

CRM system

Job description

MAA is seeking a Leasing and Resident Experience Specialist to support leasing, customer service, and daily operations for a multi-family community. You will conduct tours, assist applicants, and help manage move-in/move-out procedures while ensuring a welcoming community atmosphere.

Ideal candidates have 2–3 years in sales/leasing and strong communication skills, with proficiency in CRM and MS Office. This full-time on-site role emphasizes responsive service, accuracy, and adherence to company