On-Site Leasing & Resident Services Specialist

The Community Builders Inc.; Lawrence (MA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays

403(b) retirement plan with company match

Job summary

A leading nonprofit real estate developer is seeking a Resident Specialist in Massachusetts. This role involves providing outstanding customer service to residents, managing leasing processes, and initiating maintenance requests. Candidates must possess strong communication skills and experience in customer service. Benefits include medical, dental, and vision insurance, paid holidays, and a retirement plan. The position requires in-office work five days a week.

Qualifications

• Customer service experience in Property/Hotel/Retail, 1+ year.
• Demonstrated ability to learn and operate office systems.

Responsibilities

• Provide a superior level of customer service to residents.
• Show and lease apartments, assist in moving processes.
• Initiate and follow up on maintenance service requests.

Skills

Excellent Customer Service

Verbal and written communication skills

Typing speed of at least 35 wpm

Proficiency with Microsoft Office

Education

High school graduate or GED equivalent

Tools

Microsoft Office

Yardi

Job description

A leading nonprofit real estate developer is seeking a Resident Specialist in Massachusetts. This role involves providing outstanding customer service to residents, managing leasing processes, and initiating maintenance requests. Candidates must possess strong communication skills and experience in customer service. Benefits include medical, dental, and vision insurance, paid holidays, and a retirement plan. The position requires in-office work five days a week.