Resident Experience & Leasing Specialist

Balfour Beatty Communities; New London (CT); Presencial; USD 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discretionary bonuses

Medical and Dental Insurance

401K with employer matching

Robust PTO and holidays

Volunteer days

Resumo da oferta

Balfour Beatty Communities seeks a Customer Experience Specialist to manage marketing, sales and engagement for our communities. You will work with prospects and residents to find the best home and ensure a memorable living experience during tenancy.

Responsibilities include handling inquiries, guiding applicants through leasing, and supporting move-in and renewal processes while delivering exceptional service and maintaining strong community relationships.

Qualificações

• Minimum one year of customer service experience; hospitality or property management preferred.
• Strong communication and people management abilities.
• Proficient in Microsoft Office applications and basic computer skills.

Responsabilidades

• Manage and respond to community inquiries in line with policies.
• Deliver high resident experience through professional, proactive interactions.
• Engage prospects and residents to showcase communities and offerings.
• Guide applicants through application, leasing, move-in, renewal and move-out processes.
• Assist with events, showings and first impressions of the property.
• Keep policies, lease terms and community procedures current and accurate.
• Coordinate with maintenance and management to address deficiencies.

Conhecimentos

Leadership

Interpersonal skills

Customer relations

MS Office

Formação académica

High School diploma or GED

Ferramentas

MS Office suite

Descrição da oferta de emprego

Balfour Beatty Communities seeks a Customer Experience Specialist to manage marketing, sales and engagement for our communities. You will work with prospects and residents to find the best home and ensure a memorable living experience during tenancy.

Responsibilities include handling inquiries, guiding applicants through leasing, and supporting move-in and renewal processes while delivering exceptional service and maintaining strong community relationships.