Resident Experience Specialist: Leasing & Engagement

Balfour Beatty Communities; Augusta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

Health Spending Accounts

401K with employer matching

Robust PTO (sick, holidays, vacation,

Volunteer Days

Disability insurance

Parental leave

Job summary

Balfour Beatty Communities is seeking a Customer Experience Specialist to deliver exceptional living experiences across our properties. You will work with prospects, applicants and residents to find the best home and guide them through application, leasing, move-in and renewals.

This role focuses on property marketing, leasing activities and resident engagement, creating memorable first impressions and ensuring outstanding service in every interaction.

Qualifications

• High School diploma or GED is required.
• Minimum of one year of customer service experience.
• Property Management or Hospitality experience preferred.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations and communication skills.
• Experience in Microsoft Office – Outlook, Word, Excel.
• Possession of a valid state issued Driver’s License and safe driving record are required.

Responsibilities

• Manage and respond to all community inquiries in accordance with Exceptional Living Policies.
• Deliver the highest level of resident experience and satisfaction through professional interactions.
• Create exceptional living experiences during every customer and resident encounter.
• Attract new prospects to become future residents through outreach and advertising using our unique selling features.
• Follow up with all qualified prospects in accordance with the Exceptional Living policy.
• Renew residents at end of lease terms where required.
• Monitor and manage the prospective resident waitlist per policy.
• Inspect the property regularly to identify deficiencies or issues.
• Prepare property for daily showings and coordinate model units and amenities.
• Conduct pre-inspections on move-ins to ensure homes are ready for occupancy.
• Create, coordinate and assist with Lifeworks events and activities as required.
• Be knowledgeable of community lease agreements and policies to assist residents.
• Conduct Market Surveys to compare competition.

Skills

Customer service

People management

Leadership

Interpersonal skills

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Balfour Beatty Communities is seeking a Customer Experience Specialist to deliver exceptional living experiences across our properties. You will work with prospects, applicants and residents to find the best home and guide them through application, leasing, move-in and renewals.

This role focuses on property marketing, leasing activities and resident engagement, creating memorable first impressions and ensuring outstanding service in every interaction.