Resident Experience & Leasing Specialist

Colonial Group; Box Elder (SD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

Health Savings Account

Company paid life insurance

401K with employer matching

Robust PTO and leave

Volunteer days

Disability & parental leave

Job summary

Balfour Beatty Communities is seeking a Customer Experience Specialist to support marketing, leasing, and customer engagement across our communities in box Elder, SD. You will guide prospects and residents through applications, leases, renewals, and move-out processes while delivering an exceptional living experience.

The role emphasizes first impressions, resident satisfaction, and proactive outreach to attract new tenants. A strong service mindset and proficiency with MS Office are essential.

Qualifications

• Minimum of one year of customer service skills; property management or hospitality experience preferred.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations and communication skills.
• Experience in Microsoft Office – Outlook, Word, Excel.

Responsibilities

• Manage and respond to all community inquiries, in accordance with our Exceptional Living Policies.
• Deliver the highest level of resident experience and satisfaction through responsive, consistent interactions.
• Create exceptional living experiences during every customer and resident encounter.
• Attract new prospects to become future residents through outreach and advertising using our unique selling features.
• Follow up with all qualified prospects, in accordance with policy.
• Renew residents at end of lease terms where required.
• Monitor and manage the prospective resident waitlist.
• Inspect the property regularly to identify deficiencies or issues.
• Prepare property for daily showings and manage model units and amenities.
• Conduct pre-inspections on move-ins and move-out inspections using company software.

Skills

Customer service

Hospitality experience

People management

Interpersonal skills

Microsoft Office

Driver's license

Education

High School diploma or GED

Job description

Balfour Beatty Communities is seeking a Customer Experience Specialist to support marketing, leasing, and customer engagement across our communities in box Elder, SD. You will guide prospects and residents through applications, leases, renewals, and move-out processes while delivering an exceptional living experience.

The role emphasizes first impressions, resident satisfaction, and proactive outreach to attract new tenants. A strong service mindset and proficiency with MS Office are essential.