Resident Experience & Leasing Specialist

Balfour-Beatty; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

401K with employer matching

PTO including holidays and personal/vo

Job summary

Balfour Beatty Communities seeks a Customer Experience Specialist to deliver exceptional living experiences. You will engage prospects, applicants and residents to find the best home and guide them through application, leasing, move-in, renewal, and move-out processes.

The role emphasizes outstanding resident service, cross-functional collaboration, and adherence to company policies. A high school diploma and 1+ year of customer service are required, with MS Office proficiency and a valid

Qualifications

• 1+ year of customer service experience, preferably in property management or hospitality.
• Strong interpersonal and communication skills.
• Ability to engage residents and prospects professionally.

Responsibilities

• Manage and respond to all community inquiries in line with policies.
• Deliver high levels of resident experience through professional interactions.
• Attract prospects and assist with leasing and move-in processes.
• Follow up with qualified prospects per policy.
• Renewals coordination and waitlist management.

Skills

Customer service

People skills

Communication

Interpersonal skills

Leadership

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Balfour Beatty Communities seeks a Customer Experience Specialist to deliver exceptional living experiences. You will engage prospects, applicants and residents to find the best home and guide them through application, leasing, move-in, renewal, and move-out processes.

The role emphasizes outstanding resident service, cross-functional collaboration, and adherence to company policies. A high school diploma and 1+ year of customer service are required, with MS Office proficiency and a valid