Resident Experience & Leasing Specialist

Colonial Group; Fort Leonard Wood (MO); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

Health accounts

Company paid life insurance

401K plan with employer matching

Robust PTO including sick, holidays, &

Volunteer days

Disability and parental leave

Job summary

Balfour Beatty Communities is seeking a Customer Experience Specialist to support marketing, leasing and resident engagement across our properties. You will be the community ambassador, guiding prospects and residents through the application, leasing, move-in, renewal or move-out processes.

You will manage inquiries, ensure exceptional living experiences, and drive occupancy while maintaining strong relationships with residents and team members.

Qualifications

• High School diploma or GED required.
• Minimum of one (1) year of customer service experience.
• Property Management or Hospitality experience preferred.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations and communication skills.
• Experience in Microsoft Office – Outlook, Word Excel.
• Possession of a valid state issued Driver’s License and safe driving record are required.

Responsibilities

• Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies.
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
• Create Exceptional Living experiences during every customer and resident encounter.
• Attract new prospects to become future residents, through outreach and advertising using our unique selling features.
• Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
• Responsible to renew residents at end of lease terms where required.
• Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
• Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
• Create, coordinate, attend and assist with Lifeworks events and activities as required
• Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
• Conduct Market Surveys to compare competition weaknesses and advantages.
• Understand company software usage and policies.

Skills

Customer service

People management

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Balfour Beatty Communities is seeking a Customer Experience Specialist to support marketing, leasing and resident engagement across our properties. You will be the community ambassador, guiding prospects and residents through the application, leasing, move-in, renewal or move-out processes.

You will manage inquiries, ensure exceptional living experiences, and drive occupancy while maintaining strong relationships with residents and team members.