Resident Experience Leasing Specialist

Rockworth Companies; Meridian (ID); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Growth opportunities

Supportive team environment

Meaningful resident impact

Job summary

Rockworth Companies is seeking a motivated, customer-focused leasing professional to join our team and create a welcoming, efficient experience for current and prospective residents. You will support leasing activities, build strong relationships with applicants and residents, and contribute to the community’s success.

You will greet prospects, coordinate tours, process applications, and prepare lease paperwork while maintaining up-to-date availability and promotions.

Qualifications

• High school diploma or equivalent required.
• Experience in leasing, sales, customer service, hospitality, or property management preferred.
• Strong interpersonal and communication skills.
• Ability to build rapport and provide helpful solutions.
• Excellent organizational skills and attention to detail.
• Proficiency with property management software and MS Office.
• Ability to multitask in a fast-paced environment.
• Professional demeanor with a commitment to excellent service.

Responsibilities

• Greet prospects and tours of available homes or units.
• Respond to inquiries by phone, email, and in person professionally and promptly.
• Guide applicants through the leasing process, including application and move-in coordination.
• Prepare and review lease documents and related paperwork.
• Maintain knowledge of current availability, pricing, promotions, and features.
• Follow up with prospects to drive conversions and maintain a leasing pipeline.
• Support renewals and resident communications for retention.
• Keep leasing files organized and up to date.
• Collaborate with property management and maintenance teams for smooth operations.
• Represent the community in a friendly, service-oriented manner.

Skills

Customer service

Communication skills

Relationship building

Sales ability

Organizational skills

Education

High school diploma

Business/hospitality coursework (preferred)

Tools

Property management software

Microsoft Office

Job description

Rockworth Companies is seeking a motivated, customer-focused leasing professional to join our team and create a welcoming, efficient experience for current and prospective residents. You will support leasing activities, build strong relationships with applicants and residents, and contribute to the community’s success.

You will greet prospects, coordinate tours, process applications, and prepare lease paperwork while maintaining up-to-date availability and promotions.