Leasing Specialist — Drive Resident Experience & Growth

Elmington; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Bedrock Property Management seeks a Leasing Consultant to support day-to-day operations, meet leasing and financial goals, and ensure resident satisfaction. You will provide outstanding customer service, greet residents, tours prospective tenants with pride, and collaborate with the Community Director to achieve property objectives.

You will be part of a team that values care, excellence, and clear communication, driving retention and positive resident experiences across the community.

Qualifications

• Demonstrated customer service excellence and ability to communicate clearly with residents, prospects, vendors and owners.
• Willingness to learn and improve traffic, leasing, and total income.
• Grow professionally by taking initiative and embracing feedback.
• Maintain a professional image and represent the company positively.

Responsibilities

• Provide exemplary customer service to all residents, proactively solving issues and creating a warm environment.
• Comply with federal fair housing standards and applicable laws.
• Develop professional skills and seek continual growth and learning from mistakes.
• Embodies company policies in all interactions.
• Present a professional image and effectively represent the company to residents, vendors, and owners.
• Operate computers and other on-site technology.
• Represent the community on the phone and in written communication.
• Greet residents, maintain a neat office, and serve as a primary point of contact.
• Complete prospective resident tours and showcase the property with pride.
• Resolve issues promptly with a focus on customer service.
• Respond to issues outside of normal hours when required for safety and satisfaction.
• Drive property performance by participating in resident events and marketing the property.
• Perform all other duties as assigned.

Skills

Communication

Customer service

Teamwork

Problem solving

Education

1 year of multi-family property management experience preferred

Previous Leasing experience preferred

Customer Experience Specialists or related fields encouraged to apply

Previous experience working with a team to meet success

Job description

Bedrock Property Management seeks a Leasing Consultant to support day-to-day operations, meet leasing and financial goals, and ensure resident satisfaction. You will provide outstanding customer service, greet residents, tours prospective tenants with pride, and collaborate with the Community Director to achieve property objectives.

You will be part of a team that values care, excellence, and clear communication, driving retention and positive resident experiences across the community.