Resident Experience & Leasing Specialist

Socket.dev; Madison (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Maternal Leave

Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group LLC is hiring an Experience Team Member at a Madison, WI property to deliver standout customer experiences while supporting marketing and administrative tasks.

The ETM blends customer service, sales and relationship building in a fast-paced collegiate setting, with daytime hours and after-hours on-call rotation. This non-exempt role emphasizes reliable, professional service.

Qualifications

• Customer-centric mindset and excellent communication skills.
• Ability to adapt to a frequently changing environment.
• Strong interpersonal skills with a diverse population.
• Reliable and self-disciplined with professional conduct.

Responsibilities

• Prioritize interactions and communication with customers; conduct tours.
• Provide feedback on sales barriers to management and execute initiatives.
• Support local marketing opportunities and messaging.
• Assist with social media and community engagement activities.
• Maintain professional conduct at all times and represent the community positively.
• Log, file, and retrieve customer packages; support office operations.
• Coordinate maintenance requests and keep the office organized.

Skills

Customer-centric mindset

Agility

Flexibility

Great communication

Interpersonal skills

Job description

The Scion Group LLC is hiring an Experience Team Member at a Madison, WI property to deliver standout customer experiences while supporting marketing and administrative tasks.

The ETM blends customer service, sales and relationship building in a fast-paced collegiate setting, with daytime hours and after-hours on-call rotation. This non-exempt role emphasizes reliable, professional service.