Leasing & Guest Experience Specialist

Socket.dev; Town of Texas (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

The Scion Group LLC is hiring an Experience Team Member in Wisconsin to blend marketing, relationship building, administration and customer service in a fast-paced, collegiate setting. The ETM will excel in communication and problem-solving while delivering exceptional resident experiences.

The role involves community tours, planning and executing customer experience initiatives, supporting sales efforts, and coordinating local marketing opportunities. Daytime hours with on-call rotation apply.

Qualifications

• Customer-centric mindset.
• Agility and flexibility with a frequently changing environment.
• Great communication and interpersonal skills with a diverse population.
• Reliability and self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer service

Interpersonal skills

Communication

Reliability

Flexibility

Job description

The Scion Group LLC is hiring an Experience Team Member in Wisconsin to blend marketing, relationship building, administration and customer service in a fast-paced, collegiate setting. The ETM will excel in communication and problem-solving while delivering exceptional resident experiences.

The role involves community tours, planning and executing customer experience initiatives, supporting sales efforts, and coordinating local marketing opportunities. Daytime hours with on-call rotation apply.