Leasing & Community Experience Specialist

Socket.dev; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Scion Group LLC is hiring an Experience Team Member (ETM) at an assigned property in Athens, GA. This role blends marketing, relationship building, administration and customer service to create an exceptional resident experience.

You will engage customers through tours, support sales initiatives, and help manage marketing opportunities while keeping the property organized and responsive. Daytime hours with after-hours on-call rotation are expected.

Qualifications

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Job description

The Scion Group LLC is hiring an Experience Team Member (ETM) at an assigned property in Athens, GA. This role blends marketing, relationship building, administration and customer service to create an exceptional resident experience.

You will engage customers through tours, support sales initiatives, and help manage marketing opportunities while keeping the property organized and responsive. Daytime hours with after-hours on-call rotation are expected.