Resident Experience Concierge

Colonial Group; Minot, Northern (ND, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical & dental insurance

401K with company match

Paid time off

Volunteer days

Life insurance

Disability

Parental leave

Job summary

Balfour Beatty Communities in Minot, ND seeks a Customer Experience Specialist to manage property marketing, leasing and resident engagement, delivering exceptional living experiences, first impressions, and community buzz. The role emphasizes friendly service, proactive outreach and a passion for helping people find their ideal home.

You will guide prospects and residents through applications, leases, move-ins and renewals, coordinate property showings and events, respond promptly to inquiries,

Qualifications

• Minimum of one year of customer service experience; Property Management or Hospitality background preferred.
• Experience with leasing processes and resident services is a plus.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Manage and respond to all community inquiries following policies.
• Deliver high resident experience through professional interactions.
• Create exceptional living experiences during resident encounters.
• Attract prospects through outreach and advertising featuring unique selling points.
• Follow up with qualified prospects per policy.
• Renewals handling when required.

Skills

Customer service

Leasing experience

Microsoft Office

Communication skills

Education

High School diploma or GED

Job description

Balfour Beatty Communities in Minot, ND seeks a Customer Experience Specialist to manage property marketing, leasing and resident engagement, delivering exceptional living experiences, first impressions, and community buzz. The role emphasizes friendly service, proactive outreach and a passion for helping people find their ideal home.

You will guide prospects and residents through applications, leases, move-ins and renewals, coordinate property showings and events, respond promptly to inquiries,