Resident Experience & Leasing Coordinator (Full-Time)

Property Management Inc.; Harrisburg (Dauphin County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee stock ownership

401(k) match

Medical/Dental/Vision insurance

Disability insurance

Paid time off

Paid holidays

Referral bonus

Career advancement

Job summary

Twin Lakes Apartments is seeking a full-time Resident Service Coordinator to join our team in Harrisburg. This role will act as the customer service specialist for six conventional apartment communities, handling front desk duties and supporting leasing operations.

The position offers a stable, employee-owned company culture with growth opportunities and comprehensive benefits. Typical hours are Monday–Friday, with starting pay at $19 per hour.

Qualifications

• Excellent customer service and sales skills required.
• High School Diploma/GED required.
• Must have reliable transportation and a valid driver’s license.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines.

Responsibilities

• Serve as primary point of contact for visitors, residents, prospects, and vendors with professional, courteous front desk coverage in a high-volume apartment community.
• Answer and route incoming calls, emails, and walk-in inquiries promptly.
• Support leasing operations and assist with processing rental applications.
• Maintain accurate resident, prospect, and leasing records.
• Receive, record, and track work orders and follow up with residents.
• Assist with move-in/move-out processes and rent collection efforts.
• Perform routine administrative duties and organize office systems.
• Assist with organizing and promoting community events.

Skills

Customer service

Sales skills

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Twin Lakes Apartments is seeking a full-time Resident Service Coordinator to join our team in Harrisburg. This role will act as the customer service specialist for six conventional apartment communities, handling front desk duties and supporting leasing operations.

The position offers a stable, employee-owned company culture with growth opportunities and comprehensive benefits. Typical hours are Monday–Friday, with starting pay at $19 per hour.