RESIDENT SERVICE COORDINATOR

Property Management, Inc.; Harrisburg (Dauphin County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee stock ownership

401(k) match

Medical/Dental/Vision insurance

Disability insurance

Paid time off

Paid holidays

Referral bonus

Career advancement

Job summary

Twin Lakes Apartments is seeking a full-time Resident Service Coordinator to join our team in Harrisburg. This role will act as the customer service specialist for six conventional apartment communities, handling front desk duties and supporting leasing operations.

The position offers a stable, employee-owned company culture with growth opportunities and comprehensive benefits. Typical hours are Monday–Friday, with starting pay at $19 per hour.

Qualifications

• Excellent customer service and sales skills required.
• High School Diploma/GED required.
• Must have reliable transportation and a valid driver’s license.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines.

Responsibilities

• Serve as primary point of contact for visitors, residents, prospects, and vendors with professional, courteous front desk coverage in a high-volume apartment community.
• Answer and route incoming calls, emails, and walk-in inquiries promptly.
• Support leasing operations and assist with processing rental applications.
• Maintain accurate resident, prospect, and leasing records.
• Receive, record, and track work orders and follow up with residents.
• Assist with move-in/move-out processes and rent collection efforts.
• Perform routine administrative duties and organize office systems.
• Assist with organizing and promoting community events.

Skills

Customer service

Sales skills

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

We are currently searching for a full-time Resident Service Coordinator to join our team at Twin Lakes Apartments. This position will serve as the customer service specialist for 6 conventional apartment communities in Harrisburg. When you join PMI, you are joining a stable and growing employee‑owned management company at the forefront of the real estate industry that has been in business for over 55 years.

Rate

Starting at $19/hr.

Hours

Monday through Friday, 8:30 am - 5:00 pm

Benefits

• We are an EMPLOYEE OWNED COMPANY! Earn company stock at no cost to you.
• 401(k) with employer match.
• Medical/Dental/Vision insurances.
• Short term and Long Term Disability options (some company paid!).
• Generous PTO.
• Paid Holidays.
• Employee bonus referral program.
• Advancement opportunities.

Role And Responsibilities

• Serves as the primary point of contact for all visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front desk coverage in a high-volume, conventional apartment community.
• Answers and routes incoming phone calls, emails, and walk-in inquiries promptly.
• Supports leasing operations.
• Assists with processing rental applications.
• Maintains accurate resident, prospect, and leasing records.
• Receives, records, and tracks work orders requests.
• Conducts resident follow-up communication.
• Assists with move-in and move-out processes.
• Supports rent collection efforts.
• Performs routine administrative duties including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems to support leasing and management staff.
• Assists with organizing, promoting, and communicating community events.
• Performs other related duties as assigned to support the overall success of the leasing office and community operations.

Requirements

• Excellent customer service and sales skills.
• High School Diploma/GED.
• Must have reliable transportation & Valid Drivers license.
• Proficiency in Microsoft Office Suite
• Ability to work under pressure and meet deadlines