Resident Experience & Leasing Specialist

The Community Builders, Inc.; Philadelphia (Philadelphia County); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO

Employer contributions to Health SAV-

Company paid Life & Disability

403(b) retirement plan with company  

Tax-advantage accounts: commuter/park,

Hospital & Critical Illness Insurance

Confidential, 24/7 Employee Assistance

Job summary

The Community Builders, Inc. is seeking a Resident Specialist to provide exceptional customer service to residents, guests, and team members at the property site. You will show and lease apartments, assist in the moving process, and support in administrative tasks for the Community/Services Maintenance Manager.

Prior experience in Section 8 housing and LIHTC is preferred. This role requires five days per week in the office and a commitment to maintaining regulatory compliance and a positive

Qualifications

• High school diploma or GED equivalent.
• Customer service experience in Property/Hotel/Retail, Sales 1+ year.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience with Yardi or similar property-management software is a plus.

Responsibilities

• Answer or return all calls promptly with high level of customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests and concerns; refer as appropriate.
• Develop relationships with residents to understand needs and build trust.
• Initiate maintenance service requests and follow up for completion.
• Greet prospective tenants and show the property and features.
• Process applications for approval and follow up with applicants.
• Pre-qualify prospects per procedures and housing requirements.
• Conduct service inspections with the Service Management team for move-in readiness.
• Coordinate community engagement activities as directed by Community Manager.
• Prepare recertifications and lease renewals; enter data into tracking system.
• Contribute to cleanliness and curb appeal of the community.
• Conduct market surveys and shop competitive communities.
• Perform general clerical duties: photocopying, faxing, mailing, filing; sign for packages.
• Track and ensure timely delivery of resident notices.
• Coordinate and maintain records for staff office, phones, parking, and office keys.
• Code and process invoices; research discrepancies.

Skills

Customer service

Verbal communication

Written communication

Typing 35 wpm

Office systems proficiency

Education

High school diploma / GED

Tools

Microsoft Office (Word/Excel/MS Outlook)

Yardi

Job description

The Community Builders, Inc. is seeking a Resident Specialist to provide exceptional customer service to residents, guests, and team members at the property site. You will show and lease apartments, assist in the moving process, and support in administrative tasks for the Community/Services Maintenance Manager.

Prior experience in Section 8 housing and LIHTC is preferred. This role requires five days per week in the office and a commitment to maintaining regulatory compliance and a positive