RESIDENT SERVICE COORDINATOR

Property Management, Inc.; Colonial Park (PA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee stock ownership

401(k) with employer match

Medical/Dental/Vision insurances

Disability options

Generous PTO

Paid Holidays

Referral bonus program

Advancement opportunities

Job summary

Property Management Inc. is hiring a full-time Resident Service Coordinator for Twin Lakes Apartments in Harrisburg, PA. You will be the customer service hub for six communities, handling front desk duties, inquiries, leasing support, and resident relations.

The role requires strong customer service, sales skills, and Microsoft Office proficiency, with a regular 8:30 am–5:00 pm schedule and competitive benefits in an employee-owned company.

Qualifications

• Excellent customer service and sales skills.
• High School Diploma/GED.
• Must have reliable transportation and a valid driver's license.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Serves as the primary point of contact for visitors, residents, prospects, and vendors at a busy apartment community.
• Answers and routes calls, emails, and walk-ins promptly.
• Supports leasing operations and processes rental applications.
• Maintains accurate resident, prospect, and leasing records.
• Receives and tracks work orders and conducts follow-up communications.
• Assists with move-in/move-out processes and rent collection efforts.
• Performs administrative duties: mail, filing, data entry, and office organization.
• Helps organize and communicate community events.

Skills

Customer service

Sales skills

Microsoft Office

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Description

NOW HIRING IN Harrisburg, PA!

We are currently searching for a full-time Resident Service Coordinator to join our team at Twin Lakes Apartments. This position will serve as the customer service specialist for 6 conventional apartment communities in Harrisburg. When you join PMI, you are joining a stable and growing employee-owned management company at the forefront of the real estate industry that has been in business for over 55 years.

Rate:

based on experience Starting at $19/hr.

Hours:

Monday through Friday, 8:30 am - 5:00 pm

Benefits:

• We are an EMPLOYEE OWNED COMPANY! Earn company stock at no cost to you.
• 401(k) with employer match.
• Medical/Dental/Vision insurances.
• Short term and Long Term Disability options (some company paid!).
• Generous PTO.
• Paid Holidays.
• Employee bonus referral program.
• Advancement opportunities.

Role and Responsibilities:

• Serves as the primary point of contact for all visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front desk coverage in a high-volume, conventional apartment community.
• Answers and routes incoming phone calls, emails, and walk-in inquiries promptly.
• Supports leasing operations.
• Assists with processing rental applications.
• Maintains accurate resident, prospect, and leasing records.
• Receives, records, and tracks work orders requests.
• Conducts resident follow-up communication.
• Assists with move-in and move-out processes.
• Supports rent collection efforts.
• Perform routine administrative duties including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems to support leasing and management staff.
• Assists with organizing, promoting, and communicating community events.
• Performs other related duties as assigned to support the overall success of the leasing office and community operations.

Requirements

• Excellent customer service and sales skills.
• High School Diploma/GED.
• Must have reliable transportation & Valid Drivers license.
• Proficiency in Microsoft Office Suite
• Ability to work under pressure and meet deadlines