Resident Experience Coordinator

Burkentine Real Estate Group; Hanover (York County); On-site; USD 38,000 - 55,000; Full time

Job summary

Burkentine Real Estate Group is seeking a Resident Relations/Leasing Assistant to support leasing activities, resident communications, and property operations at our Hanover, PA-area properties. You will greet residents, handle requests, and coordinate repairs and notices.

The role requires strong communication skills, basic office software proficiency, and familiarity with landlord/tenant laws and Fair Housing regulations. On-site work with regular interactions with residents and management.

Qualifications

• Minimum of high school degree or equivalent.
• Prior leasing experience preferred.
• Excellent written and verbal communication skills.
• Familiarity with landlord/tenant laws and Fair Housing/ADA regulations.

Responsibilities

• Greet and screen incoming residents and visitors; notify appropriate personnel.
• Resolve resident complaints and requests; follow up within 24 hours.
• Enter and close work orders; document resident communications.
• Process notices to vacate and assist with lease breaks.
• Maintain records and assist leasing/management; assist in leasing when needed.
• Organize monthly resident events and route manager inquiries appropriately.
• Assist in utility billing and resident correspondence.

Skills

Leasing experience

Communication skills

MS Word

MS Excel

MS Outlook

Education

High School Diploma

Tools

One Site

Job description

Burkentine Real Estate Group is seeking a Resident Relations/Leasing Assistant to support leasing activities, resident communications, and property operations at our Hanover, PA-area properties. You will greet residents, handle requests, and coordinate repairs and notices.

The role requires strong communication skills, basic office software proficiency, and familiarity with landlord/tenant laws and Fair Housing regulations. On-site work with regular interactions with residents and management.