Resident Experience Lead (Property Concierge)

Urby; Washington (District of Columbia); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401k + company match

Discounted employee rent program

Free parking + pre-tax commuter benefit

Monthly spot bonuses

Employee referral incentive

Discounts at in-house cafes

Job summary

Urby is seeking a friendly front desk/concierge-style team member in Washington, DC. The role involves greeting residents and prospects, managing lobby and café spaces, and assisting with leasing information and move-ins.

Responsibilities include handling packages, coordinating events and resident interactions, and maintaining security and communication with management. This position emphasizes guest services, teamwork, and reliability.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to communicate in English clearly.
• Problem solving and quick thinking.
• Guest-service oriented with prior front desk experience.
• Ability to stand for long periods and lift up to 30 pounds.
• Ability to operate property management systems.

Responsibilities

• Welcome residents and prospects with a cheerful, genuine greeting.
• Oversee lobby and café areas to uphold brand standards.
• Assist walk-in guests with leasing information and scheduling appointments.
• Coordinate move-in day, elevator setup, and resident orientation.
• Handle packages: sign for, scan, log, sort, and store shipments.
• Respond to resident concerns promptly and professionally to ensure satisfaction.

Skills

Strong interpersonal

Clear English communication

Problem solving

Guest-service oriented

Team coordination

Lifting up to 30 pounds

Job description

Urby is seeking a friendly front desk/concierge-style team member in Washington, DC. The role involves greeting residents and prospects, managing lobby and café spaces, and assisting with leasing information and move-ins.

Responsibilities include handling packages, coordinating events and resident interactions, and maintaining security and communication with management. This position emphasizes guest services, teamwork, and reliability.