Front Desk Concierge & Resident Experience Lead

AvalonBay Communities, Inc.; Washington (District of Columbia); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Team member housing discounts

Job summary

Vivmark Residential is seeking a Concierge to lead our front desk team and redefine luxury living. You will manage front desk operations, deliver exceptional customer service, and collaborate with leasing and maintenance to create memorable experiences for residents.

This full-time role is based in Washington, DC, with hours 7am to 3pm, Monday through Friday. You bring a high school diploma, at least 1 year in hospitality or retail, and proficiency with Microsoft Office.

Qualifications

• High School diploma or GED required.
• 1+ years of related experience in a hotel, retail or restaurant preferred.
• Proficiency in using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Responsibilities

• Lead front desk operations with a focus on resident satisfaction.
• Monitor foot traffic and provide top-notch customer service.
• Partner with leasing and maintenance to create great move-in/out experiences.
• Maintain Vivmark customer service standards and provide personalized resident assistance.
• Serve as a welcoming face of Vivmark and support residents and prospects.

Skills

Customer service

Communication

Time management

Teamwork

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Vivmark Residential is seeking a Concierge to lead our front desk team and redefine luxury living. You will manage front desk operations, deliver exceptional customer service, and collaborate with leasing and maintenance to create memorable experiences for residents.

This full-time role is based in Washington, DC, with hours 7am to 3pm, Monday through Friday. You bring a high school diploma, at least 1 year in hospitality or retail, and proficiency with Microsoft Office.