Resident Concierge & Community Experience Pro

Greystar Worldwide, LLC; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability & Life insurance

Paid Time off

Vacation days

Sabbatical

401(k) with Company Match

Parental Leave

Housing discount

Holidays

Job summary

Greystar Worldwide, LLC is seeking a personable Office/Resident Services Associate to join our community team in Washington, DC. You will greet prospects and residents, route calls, manage move-ins/move-outs, and coordinate services to ensure a positive resident experience.

Responsibilities include keeping the guest suite and amenities in tour condition, handling packages, maintaining service logs, and supporting events.

Qualifications

• Strong customer service orientation.
• Willingness to work flexible hours including evenings and weekends.
• Ability to lift up to 25 pounds as needed.

Responsibilities

• Greet prospects and residents in the office and assist as needed.
• Answer and route phone calls, and assist with service request callbacks.
• Maintain guest suite and loading dock/elevator schedules for move-ins/move-outs.
• Ensure clubhouse amenities are tour-ready before opening each morning.
• Manage package deliveries and notify residents within 24 hours.
• Maintain logs for equipment rentals and other services at the community.
• Assist with scheduling and planning resident activities and events.
• Maintain up-to-date local information and vendor contacts.

Skills

Guest services

Phone etiquette

Scheduling coordination

Guest relations

Communication skills

Job description

Greystar Worldwide, LLC is seeking a personable Office/Resident Services Associate to join our community team in Washington, DC. You will greet prospects and residents, route calls, manage move-ins/move-outs, and coordinate services to ensure a positive resident experience.

Responsibilities include keeping the guest suite and amenities in tour condition, handling packages, maintaining service logs, and supporting events.