Resident Experience Coordinator

Urby; Dallas (TX); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

401k + company match

Discounted employee rent program

Free parking

Monthly spot bonus programs

Employee referral incentive

Discounts at in-house cafes

Job summary

Urby in Dallas seeks a welcoming, proactive front desk/guest services associate to greet residents and prospects, assist with move-ins, and coordinate packages. You will maintain lobby standards, support maintenance coordination, and ensure privacy and safety for residents.

The ideal candidate thrives in a fast-paced, guest-centered environment and brings strong communication and problem-solving skills to daily operations.

Qualifications

• Experience in guest services or front desk roles.
• Clear and professional English communication.
• Comfortable working in a fast-paced environment.

Responsibilities

• Welcome residents and prospective residents with a cheerful, genuine greeting.
• Oversee lobby and café areas to meet brand standards.
• Assist with move-in coordination and elevator setup.
• Help residents with maintenance work orders and access coordination.
• Coordinate package deliveries and notify residents when ready for pickup.
• Maintain safety and privacy for residents and manage guest interactions.

Skills

Guest services

Front desk operations

Excellent communication

English proficiency

Property management systems

Tools

Property management systems

Job description

Urby in Dallas seeks a welcoming, proactive front desk/guest services associate to greet residents and prospects, assist with move-ins, and coordinate packages. You will maintain lobby standards, support maintenance coordination, and ensure privacy and safety for residents.

The ideal candidate thrives in a fast-paced, guest-centered environment and brings strong communication and problem-solving skills to daily operations.