Resident Experience Concierge - Front Desk & Guest Services

Donohoe Hospitality Services; Alexandria (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

Retirement plans

Job summary

Borger Residential is seeking a Concierge for Claridge House of Alexandria to greet residents and guests, direct calls, and maintain lobby and common-area presentation daily. The role represents the property and requires professionalism and courteous service.

Ideal candidates have 2–3 years in front desk or customer service, with strong communication and basic computer skills. This is a full-time, on-site position contributing to a positive resident experience.

Qualifications

• Minimum of 2-3 years front desk, office, administrative, or customer service experience.
• Good communication skills and phone etiquette.
• Computer knowledge.
• Filing experience.
• Reliable.
• Ability to work with limited supervision.

Responsibilities

• Serve as the first point of contact for guests, residents, and potential residents.
• Answering and transferring calls to the respective property employee.
• Responding to inquiries pertaining to the property from guests or residents.
• Maintain a professional and courteous environment.
• Assist with property operations tasks in Business/Leasing and Engineering offices as needed.
• Monitor lobby and common areas for policy adherence.
• Assist with deliveries or vendors arriving at the property.
• Collect service requests from residents and distribute to maintenance staff.
• Support managers and staff with assigned tasks.
• Maintain a professional appearance and positive attitude at all times.
• Report incidents or accidents to the Resident Manager immediately.

Skills

Front desk experience

Customer service

Communication skills

Phone etiquette

Computer knowledge

Filing experience

Reliable

Ability to work with limited supervis�

Job description

Borger Residential is seeking a Concierge for Claridge House of Alexandria to greet residents and guests, direct calls, and maintain lobby and common-area presentation daily. The role represents the property and requires professionalism and courteous service.

Ideal candidates have 2–3 years in front desk or customer service, with strong communication and basic computer skills. This is a full-time, on-site position contributing to a positive resident experience.