Resident Experience & Field Services Specialist

Invitation Homes; Jacksonville (FL); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus program

Paid time off

401k with matching

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Field Services to provide administrative support, customer service and maintenance solutions to residents and partners in a fast-paced environment. This role involves monitoring dashboards, scheduling maintenance staff and addressing resident concerns, while coordinating utility activations and eviction-related tasks.

You will need strong organizational and communication skills, proficiency in MS Word, Excel, Outlook and Adobe, and

Qualifications

• High school diploma or GED required.
• Experience in customer service or administrative roles.
• Experience in property management or maintenance industry is helpful.
• Strong organizational skills with a high level of attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitor maintenance and turn dashboards and task center daily to ensure efficient response times to all work requests and communications.
• Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
• Serve as first point of contact for maintenance related resident concerns and coordinate with internal teams to ensure corrective action.
• Reviewing and approving/declining work order proposals within approval limits, verifying scope, documentation, and pricing.
• Assist in researching and coordinating vacant utility issues to ensure timely activation of utilities.
• Manage eviction schedules and personal property holds; coordinate eviction clean-outs and/or property removal.
• Perform other duties as assigned.

Skills

Customer service

Administrative tasks

Organizational skills

Verbal communication

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Field Services to provide administrative support, customer service and maintenance solutions to residents and partners in a fast-paced environment. This role involves monitoring dashboards, scheduling maintenance staff and addressing resident concerns, while coordinating utility activations and eviction-related tasks.

You will need strong organizational and communication skills, proficiency in MS Word, Excel, Outlook and Adobe, and