Field Services Customer Support Specialist

Invitation Homes LP; Greenwood Village, Northern (CO, KY); Hybride; USD 27 000 - 47 000; Plein temps

Avantages offerts par ce poste

Annual bonus program

Paid time off

401k with company contributions

Casual dress code

Résumé du poste

Invitation Homes LP is seeking a Customer Service Representative – Field Services to provide administrative support, customer service and maintenance solutions to residents and partners in a fast-paced environment.

You will monitor dashboards, manage technician schedules, serve as the first contact for resident concerns, review work orders, and coordinate utility issues and evictions, with opportunities for discretionary bonus and competitive benefits.

Qualifications

• High school Diploma or GED.
• Experience in customer service or administrative functions.
• Experience in the property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsabilités

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications.
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action.
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing.
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner.
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal.
• Performing other duties as assigned.

Connaissances

Customer service

Administrative support

Oral & written communication

Conflict resolution

Organizational skills

MS Word

Excel

Outlook

Adobe

Formation

High school Diploma or GED

Outils

MS Word

Excel

Outlook

Adobe

Description du poste

Invitation Homes LP is seeking a Customer Service Representative – Field Services to provide administrative support, customer service and maintenance solutions to residents and partners in a fast-paced environment.

You will monitor dashboards, manage technician schedules, serve as the first contact for resident concerns, review work orders, and coordinate utility issues and evictions, with opportunities for discretionary bonus and competitive benefits.