Field Services Customer Care Specialist

1KD THR Property Management LP; Jacksonville (FL); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Health, dental, vision, and life ins.

401(k) with company matching

Generous paid time off

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Field Services in Jacksonville to provide administrative support, customer service, and maintenance solutions to residents and partners. You will monitor dashboards, coordinate schedules, handle resident concerns, and assist with evictions and utility issues.

The role requires a high school diploma or GED, strong organizational and communication skills, and proficiency with MS Word, Excel, Outlook, and Adobe.

Qualifications

• Proven experience in customer service or administrative functions.
• Experience in the property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitor maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications.
• Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
• Serve as first point of contact for maintenance related resident concerns and collaborate with internal teams to ensure appropriate corrective action.
• Review and approve/decline work order proposals, within approval limit, verifying proper scope, documentation, and pricing.
• Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner.
• Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal.
• Perform other duties as assigned.

Skills

Customer service

Administrative tasks

Organizational skills

Verbal & written communication

MS Word

MS Excel

Outlook

Adobe

Education

High school Diploma or GED

Tools

MS Word

MS Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Field Services in Jacksonville to provide administrative support, customer service, and maintenance solutions to residents and partners. You will monitor dashboards, coordinate schedules, handle resident concerns, and assist with evictions and utility issues.

The role requires a high school diploma or GED, strong organizational and communication skills, and proficiency with MS Word, Excel, Outlook, and Adobe.