Resident Experience Specialist, Property Management

Invitation Homes LP; Florida; On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus program

Health, dental, vision, and life保险

401(k) with company matching

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to deliver outstanding service to residents in a fast-paced environment. You will handle resident inquiries, coordinate with property teams and support move-in processes.

Ideal candidates bring high school or GED, solid customer service experience in property management, and proficient use of Word, Excel, Outlook and Adobe. Strong communication and problem-solving skills are required.

Qualifications

• High school diploma or GED is required.
• Proven experience in Property Management administration or customer service.
• Proficiency in Word, Excel, Outlook and Adobe; property management software helpful.
• Strong verbal and written communication, problem-solving skills, and calm demeanor with advanced calls.

Responsibilities

• Assisting residents in person or over the phone in a well-mannered and professional way.
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience.
• Completing resident welcome calls and emails to help ensure a seamless move-in experience.
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority.
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible HOA violations.
• Reviewing and working through all action items on applicable task list.

Skills

Customer service experience

Professional communication

Calm under pressure

Problem-solving skills

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Property Management to deliver outstanding service to residents in a fast-paced environment. You will handle resident inquiries, coordinate with property teams and support move-in processes.

Ideal candidates bring high school or GED, solid customer service experience in property management, and proficient use of Word, Excel, Outlook and Adobe. Strong communication and problem-solving skills are required.