Resident Services Coordinator

Fairfield Residential; San Jose (CA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Paid holidays and sick days

Paid volunteering time

Matched 401(k)

Medical, dental & vision insurance

Flexible spending account

Life insurance

Job summary

Fairfield Residential is seeking a Resident Services Coordinator in the San Jose area to be the heartbeat of the community. You will plan resident events, engage residents, and ensure exceptional customer service, while coordinating communications and outreach to create memorable experiences.

The role emphasizes relationship-building, professional communication, and the ability to manage multiple tasks daily, including rent processing and staff coordination.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license may be required.
• Minimum of one year experience in a customer service, sales, hospitality, or retail position.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to read, write, understand, and communicate in English.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Strong typing skills.
• Superior customer service skills, including ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to manage conflicting priorities and adjust priorities daily.
• Ability to work a flexible schedule including weekends, evenings and holidays.

Responsibilities

• Plan and execute resident events and engagement activities.
• Create newsletters and communications for residents.
• Welcome new residents and enhance their move-in experience.
• Provide ongoing customer service and support to residents.
• Address and resolve resident concerns promptly.
• Maintain professional communication with residents and prospects.
• Promote the property through outreach and social media.
• Build relationships with local businesses and vendors.
• Assist with phone calls, work orders, and rent processing.
• Manage mail and package deliveries; coordinate clubhouse rentals.

Skills

Customer service

Communication

Typing

Reading & Writing

Detail oriented

Organization

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Community: Eaves West Valley Number of Units: 873 About Fairfield If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

About the Role

About the Role As a Resident Services Coordinator, you’ll be the heartbeat of the community—planning events, engaging residents, and ensuring exceptional customer service. This role is perfect for someone who thrives on building relationships and creating memorable experiences.

What You’ll Do

• Resident Engagement Plan and execute resident events.
• Create newsletters and communications.
• Welcome new residents and enhance their move-in experience.
• Customer Service Provide ongoing support to residents.
• Address and resolve resident concerns.
• Maintain professional communication with residents and prospects.
• Marketing & Outreach Promote the property through outreach and social media.
• Build positive relationships with local businesses and vendors.
• Administrative Support Assist with phone calls, work orders, and rent processing.
• Manage mail and package deliveries.
• Coordinate clubhouse rentals and maintain supplies.

Why You’ll Love Fairfield

We're all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture. Driven by Vision: We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us. Career Growth & Learning: Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better. Culture of Collaboration: Enjoy a professional, supportive environment where we work together to drive meaningful impact. A Company that Cares: We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

What We’re Looking For

• High school diploma or equivalent required.
• Valid driver’s license may be required.
• Minimum of one year experience in a customer service, sales, hospitality, or retail position.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to read, write, understand, and communicate in English.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Strong typing skills.
• Superior customer service skills, including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to manage conflicting priorities and adjust priorities on a daily basis.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Estimated Rate of Pay

Estimated Rate of Pay: $26.00 - $33.80 This position is non-exempt; the range above reflects hourly rates. The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any).

• Paid time off
• Paid holidays and sick days
• Paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements. Job duties for this position include: work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. Criminal history may have a direct, adverse, and negative relationship with this job duty. Pursuant to the Los Angeles, San Francisco, and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1,000 communities since 1985. We are an award-winning company that proudly employs over 1,500 associates who are dedicated to serving our customers at our apartment communities located in over 35 markets nationwide. We have a great opportunity for you to work side by side with our passionate, bright and highly experienced professionals in the Multifamily Housing industry. Why consider us? Competitive Salary and Benefits Package. Careers are made at Fairfield- We are committed to developing our staff through our robust in-person, online and social training. Promotions from within are encouraged. Environmentally Aware- Fairfield leads the industry through our Living Green Program and our LEED Certified communities. Award Winning- Fairfield is recognized for our customer service, training and professionalism. Are you interestedin work made meaningful? We support residents living well, a workplace culture that is friendly, fun, collaborative and one that encourages success. If you meet the minimum requirements and have a strong customer focused attitude, you are encouraged to submit your resume.