Resident Experience & Move-In Coordinator

LHH Recruitment Solutions; San Francisco (CA); On-site; USD 34,000 - 4,057,000; Full time

Job summary

LHH Recruitment Solutions is seeking a Resident Services Coordinator in San Francisco, CA. The role supports residents and guests, handles move-ins/outs, coordinates deliveries, and maintains communications across systems to ensure smooth operations.

The ideal candidate has strong customer service, written and verbal communication, and proficiency with MS Office and property management software. Public-facing tasks require professionalism and discretion.

Qualifications

• Experience in property management, HOA, hospitality, or resident-facing environments.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite and related tools.

Responsibilities

• Serve as the primary point of contact for residents, homeowners, and guests.
• Assist residents with questions, requests, concerns, and service issues.
• Coordinate move-ins, move-outs, deliveries, and resident orientations.
• Maintain resident information and communications through Building Link and other systems.
• Monitor and support compliance with community rules and regulations.
• Assist with community events, meetings, and resident communications.
• Coordinate and communicate during after-hours building emergencies as needed.
• Manage office correspondence, voicemail messages, notices, and resident communications.
• Collect fees, deposits, and process move-related documentation.
• Maintain calendars for moves, deliveries, inspections, and community activities.
• Coordinate resident maintenance requests and vendor scheduling.
• Conduct routine inspections of the building and common areas.
• Conduct pre- and post-move inspections.
• Maintain vendor files, insurance certificates, licenses, and contracts.
• Track vendor compliance requirements and contract renewals.
• Coordinate with contractors and service providers to ensure work meets community standards.
• Verify contractor adherence to association rules, regulations, and remodeling guidelines.
• Additional tasks may be assigned.

Skills

Customer service

Strong communication

Typing 35 WPM

MS Office

Tools

Building Link

Property mgmt software

Job description

LHH Recruitment Solutions is seeking a Resident Services Coordinator in San Francisco, CA. The role supports residents and guests, handles move-ins/outs, coordinates deliveries, and maintains communications across systems to ensure smooth operations.

The ideal candidate has strong customer service, written and verbal communication, and proficiency with MS Office and property management software. Public-facing tasks require professionalism and discretion.