Resident Experience & Community Concierge

Greystar Worldwide, LLC; San Jose, Northern (CA, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Housing discount

Medical, Dental, Vision benefits

Paid time off & holidays

401(k) with company match

Sabbatical after 10 years

Job summary

Greystar Worldwide, LLC is seeking a Resident Services Coordinator in San Jose to deliver outstanding customer service to prospective and current residents and support property staff with events and daily operations.

This entry-level role emphasizes hospitality, coordination of resident activities, and responsive issue handling, with opportunities to develop in a large, benefits-rich housing platform. The schedule includes Thursday–Monday and a housing discount is available.

Qualifications

• Entry Level
• A strong background in customer service and hospitality is highly preferred.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Job description

Greystar Worldwide, LLC is seeking a Resident Services Coordinator in San Jose to deliver outstanding customer service to prospective and current residents and support property staff with events and daily operations.

This entry-level role emphasizes hospitality, coordination of resident activities, and responsive issue handling, with opportunities to develop in a large, benefits-rich housing platform. The schedule includes Thursday–Monday and a housing discount is available.