Resident Experience & Community Manager

Greystar; San Jose (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Vacation days and holidays

Birthday off after 1 year

Job summary

Greystar is seeking a Housing Services Associate to support residents at a San Jose community. The role focuses on resolving service requests, answering rent-related questions, and coordinating communications to drive resident retention.

You will also manage event planning and ensure the leasing office presents a welcoming, well-maintained environment. Responsibilities include timely call-backs, newsletters, and coordinating vendor communications for maintenance needs.

Qualifications

• Achieves the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
• Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
• Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
• Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
• Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.
• Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
• Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
• Prepares Community Access keys/fobs/etc. for move-in.
• When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

Responsibilities

• This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

Job description

Greystar is seeking a Housing Services Associate to support residents at a San Jose community. The role focuses on resolving service requests, answering rent-related questions, and coordinating communications to drive resident retention.

You will also manage event planning and ensure the leasing office presents a welcoming, well-maintained environment. Responsibilities include timely call-backs, newsletters, and coordinating vendor communications for maintenance needs.