Resident Experience Coordinator

FirstKey Homes, LLC; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

FirstKey Homes, LLC is seeking a Property Administrator to enhance resident experience by delivering exceptional service and supporting Property Managers in completing daily tasks. The role focuses on resident inquiries, payments, renewals, move-ins, and compliance documentation to maintain a thriving rental community.

The ideal candidate will manage Zendesk tickets, assist with collections, coordinate inspections, and engage residents through lease-term outreach.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of administrative or similar experience.
• Strong proficiency in Microsoft Office applications.
• Spanish language proficiency preferred (written and spoken).

Responsibilities

• Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits and resident requests to resolve inquiries and escalations while delivering exceptional service.
• Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
• Assist the Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
• Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
• Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
• Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns to residents throughout their lease term.
• Other duties may be assigned as needed based on company requirements.

Skills

Active listening

Time management

Written communication

Verbal communication

Problem solving

Critical thinking

Attention to detail

Cooperation

Goal setting

Spanish language

Education

High School Diploma or equivalent

Tools

Yardi Voyager

Microsoft Office

Job description

FirstKey Homes, LLC is seeking a Property Administrator to enhance resident experience by delivering exceptional service and supporting Property Managers in completing daily tasks. The role focuses on resident inquiries, payments, renewals, move-ins, and compliance documentation to maintain a thriving rental community.

The ideal candidate will manage Zendesk tickets, assist with collections, coordinate inspections, and engage residents through lease-term outreach.