Resident Services & Scheduling Coordinator

FirstKey Homes LLC; Marietta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

FirstKey Homes is seeking a Service Coordinator to support service operations as the central administrative link between residents, service teams, and vendors. You will coordinate work orders, scheduling, and communications to ensure timely responses and high resident satisfaction.

Under the supervision of the Service Manager, you will triage requests, manage data entry in work order systems, and generate insights using Power BI.

Qualifications

• Must have a High School Diploma or equivalent.
• 1+ years of experience in an administrative, customer service, or operations support role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience managing work orders, scheduling, and coordinating service tasks.
• Exposure to data tracking and reporting tools (Power BI preferred).
• Strong verbal and written communication skills with residents, service teams, and vendors.

Responsibilities

• Enter, schedule, update, and close work orders, assigning technicians and vendors for efficient routing and timely service.
• Serve as the primary contact for residents, managing service requests via phone, email, and resident tickets.
• Respond to and manage resident service tickets, escalating urgent issues and ensuring timely follow-ups.
• Collaborate with service teams and property operations for seamless resident experience.
• Communicate with vendors and service teams to confirm work order assignments and verify completion.
• Monitor work order progress and follow up on outstanding requests, escalating as needed.
• Use Power BI and other reporting tools to track service trends, response times, and insights.
• Maintain accurate records in work order systems, ensuring policy compliance.

Skills

High-Volume Communication

Time Management

Data Analysis

Attention to Detail

Problem-Solving

Vendor & Technician Coordination

Resident-Focused Service

Collaboration

Education

High School Diploma or equivalent

Tools

Power BI

Yardi

Microsoft Excel

Job description

FirstKey Homes is seeking a Service Coordinator to support service operations as the central administrative link between residents, service teams, and vendors. You will coordinate work orders, scheduling, and communications to ensure timely responses and high resident satisfaction.

Under the supervision of the Service Manager, you will triage requests, manage data entry in work order systems, and generate insights using Power BI.